In today's world of nonstop change, Public Managers need a highly resilient workforce. This is with a view to making sure that service delivery is at its best. A service no matter how good or bad can be improved upon. This was what informed the birth of SERVICOM-Service Compact with all Nigerians.

The Wendy's Report of 2003 led to the establishment of SERVICOM by the Obasanjo Administration following a diagnostic survey of service delivery in Nigeria. At NIMET, our belief is simply predicated on the fact that No place is unreachable, and no situation (no matter how good or bad) is unservicable.