The Consumer Protection Unit (CPU) is a specialized office under the Directorate of the Public Affairs & Consumer Protection within NiMet to safeguard the rights and interests of consumers of NiMet's meteorological products and services. The Unit handles complaints, ensures transparency, and promotes accountability in the delivery of weather and climate information.

NiMet delivers a wide range of meteorological and climate services to support national development. These include:

Any consumer of NiMet's services, including individuals, organizations, airlines, farmers, industries, government agencies, and the general public, is entitled to lodge a complaint.

Complaints may include, but are not limited to:

Consumers may submit complaints through the following channels:

The CPU acknowledges all complaints within 2 working days of submission. Resolution or feedback is provided within 10 working days or more depending on the complexity of the matter.

After lodging a complaint, the following process is followed:

1. An acknowledgment and reference number will be issued.
2. The complaint will be duly investigated.
3. Corrective action will be taken, and feedback will be communicated to the consumer.

A consumer may request a review of the decision. If the consumer is not satisfied with the initial response, the consumer has the right to escalate the complaint to a higher authority within the Unit, whose contact details will be provided upon request.

NiMet adheres to national and international standards in meteorological service delivery. The CPU ensures fairness, accountability, and effective redress mechanisms in handling consumer concerns.

Yes. Consumers are entitled to seek further clarification, interpretation, or training on the use of NiMet's weather and climate products, particularly in critical sectors such as agriculture, aviation, marine, and disaster risk management. These services may come at a cost to the consumer.

Yes. Consumers are encouraged to report instances of false or misleading weather information attributed to NiMet. The CPU will investigate and provide official clarification.