Public Affairs and Consumer Protection

Functions of Public Affairs and Consumer Protection

  1. Manages effective systems of communications in support of the Agency's goals and objectives for internal and external communications
  2. Manages the corporate image of the Agency
  3. Issues press releases, organize press conference and publish Newsletter
  4. Corporate promotions like documentaries, radio jingles etc
  5. Manages the Agency's social media handles
  6. Archiving of Agency's activities in pictorial and video format
  7. Handles Protocol / Passages of staff and visitors
  8. Projecting and managing the policy thrust of the Agency
  9. Attending to Agency's consumers enquires to a satisfactory conclusion
  10. Creating and maintain data base of consumers of Agency's products and services
  11. Monitor, Inspect and Enforcing compliance with Agency's standards for service delivery
  12. Organize and conduct public enlightenment on Agency's products and services
  13. Publish journals that create awareness for consumers of Agency's products and services
  14. Collaborate with relevant enablers and end users of Agency's products and services
  15. Ensure Consumers get effective and satisfactory service delivery
  16. Ensure compliance with extant laws for service providers
  17. Coordinate activities to create awareness and actions to sell the Agency's products and services to the public
  18. Develop strategies for market and product segmentation to optimize sales of Agency's products and services

Units under Public Affairs and Consumer Protection

  • PUBLIC RELATIONS
  • PROTOCOL
  • CONSUMER PROTECTION
  • COMMERCIAL
  • SERVICOM
  • ACTU

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